home retail customers business customers
directions history warranty manufacturers accessories for sale parts purchases units for sale manuals for sale vintage repair contact

Business Shipping Information

Audio Video Service Labs & Kenwood Service Center, East is pleased that you have chosen us as your repair facility. Check the listing of our Warranty Manufacturers. You can save time and money by shipping most of your repairs to one service location.

METHOD OF SHIPMENT

Pack your product carefully, insure it for replacement value, and ship to us via UPS. We have found this to be the fastest, safest & most economical method of shipment for the products we service. The repaired unit will be returned to you via UPS. If you choose to ship a product via the US Postal Service and it arrives improperly packed or with a damaged box, we will refuse the product so it can be returned to you for a possible damage settlement with that carrier.

METHOD OF PAYMENT

PACKAGE ENCLOSURES

In the box with the product include the following:

  1. A note giving us a description of the failure. Please let us know if the failure is intermittent, temperature related, or specific to any particular band or mode.
  2. If the unit is still within the manufacturer's warranty period please include a photocopy of your customer's purchase receipt. If your receipt does not show the customer's name, please write the customer's name and full address on the receipt.
  3. Do not send owners manual, power plug, trim ring, sleeve, hand microphone, antenna, batteries, or unit accessories, unless you feel they are a part of the problem and/or defective.
  4. Always record the serial number of the products you ship. If you call to check on a repair you will be asked to provide the serial number.

WARRANTY REQUIREMENT

The manufacturer will not allow us to perform warranty service without a valid purchase receipt. If you do not have a receipt or feel that the manufacturer should extend your warranty period, you should contact the manufacturer prior to shipment and request an authorization and/or warranty extension. You may enclose that authorization in lieu of a purchase receipt. You may also ask the manufacturer to fax the authorization to us at 757-340-6809. If you choose this option please indicate the same to us in the note you enclose in the box with your product.

FIELD SERVICEABLE PRODUCT

Not all electronic products are field serviceable. These products vary from manufacturer to manufacturer and can include items such as: car alarms, car speakers, and navigational equipment. The same rules don't apply to all manufacturers. If you have any question as to whether your product is field serviceable, please contact us by return e-mail with your product's manufacturer & model number. If a non field serviceable product is shipped to us, it is returned to your for shipping charge only.

SHIPPING ADDRESS:

Audio Video Service Labs
829 Lynnhaven Pkwy Ste. 128
Virginia Beach, VA 23452
(757) 340-7143
(757) 340-6809 (FAX)

Kenwood Service Center, East
829 Lynnhaven Pkwy Ste. 130
Virginia Beach, VA 23452
(757) 340-1702
(757) 340-6809 (FAX)